FAQ

Frequently asked questions

Important information about requests, bookings, payment, cancellation, and early access.

Safety note: Habesha Home does not process payments inside the app during early access. Please confirm the host, property, dates, total price, and cancellation terms before sending payment.

1How does booking work now?

Choose your dates, guests, and rooms, then review and submit your booking. Some bookings require host confirmation; others confirm immediately. Your booking result shows whether you are awaiting host confirmation or confirmed.

2How does payment work now?

The current payment method is pay later. Payment is arranged directly with the property, not processed inside Habesha Home. Some bookings require host confirmation; others confirm immediately. Confirm your booking, total price, and cancellation terms before arranging payment.

3Should guests pay before arrival?

We recommend caution. Guests should not send full payment before confirming the host, property details, and stay dates. If a deposit is requested, guests should clearly agree with the host about the amount, refund policy, and check-in details.

4What happens if a guest requests a stay but does not show up?

For now, hosts should confirm the guest directly before holding the room for a long time. If the guest does not respond or does not show up, the host may cancel the booking in Habesha Home and make the unit available again.

5What happens if the host waits too long?

Hosts should not hold a room indefinitely without guest confirmation. If the guest does not confirm within a reasonable time, the host can cancel the booking and release the dates.

6What is the cancellation policy?

For now, cancellation terms are agreed directly between the guest and host. Before payment or check-in, both sides should clearly agree on whether any deposit is refundable and how much notice is needed to cancel.

7Will Habesha Home add in-app payment later?

Online payment may be added in the future. It is not available now. Habesha Home does not collect or hold money, issue refunds, or pay hosts. Current payments and any refunds are arranged directly with the property.